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Home > Corporate Governance > Complaint Procedures
Complaint Procedures
AGL Resources has adopted a Policy for Complaints Regarding Audit and Accounting Practices in response to the requirements of Section 301 of the Sarbanes-Oxley Act of 2002. The policy has been established by the Audit Committee of AGL Resources' board of directors and establishes procedures for:
  1. receiving, retaining and treating complaints regarding the Company's accounting, internal accounting controls, or auditing matters; and
  2. the confidential, anonymous submission by the Company's employees of concerns regarding questionable accounting or auditing matters.
If you have concerns or complaints regarding accounting, internal accounting controls or auditing matters, you should call the Company's Ethics and Compliance Helpline at (800) 350-1014 or at, using the access ID, "AGL." Calls to the helpline and reports made via the Web site allow you to voice your complaint or concern anonymously.

Click here to review the Policy for Complaints Regarding Audit and Accounting Practices in its entirety.

If you are a customer of one of our subsidiaries and have a customer service issue or question, please contact one of the numbers below:

Atlanta Gas Light
Inside Metro Atlanta 770-994-1946
Outside Metro Atlanta 1-800-427-5463

Chattanooga Gas 1-800-427-5463

Elizabethtown Gas 1-800-242-5830

Elkton Gas 1-866-281-6483

Florida City Gas 1-800-993-7546

Nicor Gas 1-888-642-6748

Virginia Natural Gas 1-866-229-3578

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